Outreach Guidance
If you are a provider or a provider agency, the following sample messages can be used to share the Telehealth Tips website with colleagues via phone, email, text, or Twitter.
Share by Phone or In-person
Consider using the following language:
The Telehealth Tips website helps New York City families and providers transition to telehealth services during the COVID-19 pandemic. The tips were developed with and for providers and families receiving mental healthcare or social services remotely.
Providers and advocates can share the Telehealth Tips for Families page to answer common questions families may have about setting up their technology and preparing for a virtual session. Providers can also use the Telehealth Tips for Providers page for guidance on delivering quality telehealth during the pandemic. The site was designed so that each section can easily be emailed or texted.
The Telehealth Tips website is a part of Family Pathways to Care, a partnership between the NYC Administration for Children’s Services, the NYC Department of Health and Mental Hygiene, the Mayor’s Office for Economic Opportunity, and the Public Policy Lab.
Share by Email
Consider using the following language:
Dear [NAME],
The NYC Administration for Children’s Services, the NYC Department of Health and Mental Hygiene, the Mayor’s Office for Economic Opportunity, and the Public Policy Lab collaborated with New York City families and frontline service providers to create a Telehealth Tips website for families, providers, and advocates to get comfortable transitioning to telehealth during the COVID-19 pandemic. All information on the website is available in New York City’s 11 official languages.
Mental healthcare and social service providers can use the Telehealth Tips for Providers page for guidance on delivering quality telehealth during the pandemic. The website includes techniques for structuring appointments and engaging families during virtual sessions.
Families can use the Telehealth Tips for Families page to find answers to common questions about setting up their technology and preparing for a virtual session.
Share on Twitter
Consider using the following language:
Check out Telehealth Tips to prepare families for online mental health and therapeutic services and support your practice as well. It’s a great resource for NYC providers & families! Available in 11 languages. Visit: Telehealth Tips for Providers and Telehealth Tips for Families.
Brand new Telehealth Tips website! All info was created with and for NYC providers & families. Telehealth Tips for Providers includes tips on delivering mental health and social services online. Telehealth Tips for Families answers families’ questions about what to expect.
Check out Telehealth Tips for Providers and Telehealth Tips for Families! Tips were created by and for NYC mental health/social service providers & families and available in 11 languages. The site is a partnership of @ACSNYC, @nycHealthy, @NYCOpportunity, and @publicpolicylab.
Share with Families
Consider using the following language:
Ask the family member if they would prefer to receive the tips link via text or email, and plan to send it at least a day before the call.
Hi [NAME],
Before our call tomorrow, here is some information about telehealth. If you have questions about how to prepare, this website (familypathways.nyc/telehealth-tips-for-families) contains helpful information about how to get ready and what will happen on the call. We can go over the website together when we talk. If you have questions before then or need support setting up your technology, please let me know.