Feedback Guide
The Feedback Guide helps staff operationalize feedback processes and set clear expectations with families about how their feedback will be addressed.
It includes a user-centered framework for responding to feedback which can be adapted and implemented incrementally by provider organizations, as well as a family-facing illustration of the “five commitments” that providers will make to the families and youth their program serve.
WHEN TO USE THIS GUIDE
Use the Feedback guide throughout the family and youth’s engagement with the service.
OTHER GUIDES
HOW TO USE THE GUIDE
THE FEEDBACK GUIDE HAS TWO PAGES AND AN ACCOMPANYING PDF
Five Commitments Instructions
Five Commitments Framework
Five Commitments One-Pager
PAGE 1
FIVE COMMITMENTS INSTRUCTIONS
Read the instructions on the first page to understand how to use the guide and included sections to prepare for sharing with families and youth.
Reference this page if you have questions about how to use and where to find the guide.
ACCOMPANYING PDF
FIVE COMMITMENTS FRAMEWORK
Use the 5 Commitment Framework (PDF) to set up and or improve your organization’s feedback process. An effective family and youth feedback process needs to fulfill each commitment.
Follow the operational steps for both frontline staff and provider leadership to design a family-and-youth-centered feedback process.
PAGE 2
FIVE COMMITMENTS ONE-PAGER
When sharing this page, walk through your program’s specific feedback collection processes (e.g., methodology like surveys) and expectations around how the feedback will be addressed.
Print and share this page with families and youth to walk them through your feedback process.
